Category: Mitel

Seeing IP Phones In Hotels, Banks, Offices…

"Hey, that's a Mitel IP phone... I remember when that handset was introduced. It was very different from the previous one but had better 'shoulderability' ... it created a bit of a stir among customers, though. Hmmm... I wonder what model IP phone that is......"

All of this was running through my head during a routine visit to my bank this morning while waiting at a counter talking to someone. He had to call another office so there I was looking at his desk phone.

It happens to me all the time!

Even though I left Mitel way back in 2007... and really left IP telephony when I left Voxeo in 2011... IP telephony hasn't left me!

I'll be at a hotel... and I am checking out their phone system. A bank... an office... Wherever! There's a Cisco IP phone... there's an Avaya... there's a Mitel... a snow... a I-have-no-clue...

I guess it's just an occupational hazard of having been a product manager for IP phones during my time at Mitel... or maybe just the 6 years I spent there learning about IP telephony... but I just always see the IP phones. :-)

Seeing IP Phones In Hotels, Banks, Offices...

Catching Up With Mitel …

Mitel logo 2014By way of a tweet I stumbled upon analyst Blair Pleasant's UC Strategies post, "Change - The Only Thing That's Constant", that showed me that while I've been off in the worlds of IPv6 and DNSSEC there has been a great amount of activity happening in the world of my former employer Mitel.

Heck, I didn't even realize they had a new logo! :-)

But indeed they do (apparently back in 2013 in October 2014 (see comments))... and Blair's great look at the world of Unified Communications mentions that and a good bit more. I was aware of the acquisition of Aastra, but did not realize that PrairieFyre had finally been folded into Mitel (it had always seemed to be a likely acquisition candidate as its products worked primarily with Mitel's systems).

With my focus changing a bit, and most of my interest here on Disruptive Telephony focused around WebRTC and some of the newer disruptions to Internet communications, the last time I really mentioned Mitel was back in April with the passing of Simon Gwatkin. My posts about Mitel prior to that go back to 2011 and before.

In looking at Mitel's web site, their rebranding is clear in so many ways. From the nice clean website to the "Mi<whatever>" product naming... there's obvious a great amount of work that's gone on.

Congratulations to the Mitel team, too, on being named a leader in the Gartner Magic Quadrant for UC. Having worked with Gartner analysts in the past on these reports (as a vendor representative), I know what a huge amount of effort goes in to making your case for why your company should be positioned highly - and I also know how powerfully these reports can help in enterprise sales. I read the UC Magic Quadrant report, too, and Gartner had very nice words about Mitel.

While I no longer really focus on the IP-PBX and the "enterprise" side of UC, it's great to see this evolution of Mitel. I still know many excellent people who work there and certainly during my time there (2001-2007) the R&D teams were (and presumably still are) some of the best in the industry.

Congrats to all involved at Mitel!


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R.I.P. Simon Gwatkin

Simon gwatkinI was greatly saddened to learn today of the death of Simon Gwatkin this past weekend. For those of us in the VoIP / telecom space, the world is a little bit darker now.

I came to know Simon when I worked at Mitel Networks in Ottawa from 2001-2007, although it wasn't really until the later years when I wound up working in Mitel's Office of the CTO and looking more strategically at what the future might hold for companies like Mitel. A lot of my research and time wound up being spent looking at social media and the changing communication landscape. With Simon's role as head of strategic marketing at Mitel we wound up having any number of quite lengthy conversations about where things were going. We didn't always agree, which led to very useful and valuable discussions. Simon also got me engaged with industry analysts and helped set me down a path that was quite useful in many later years.

I also spent a good bit of time interacting with some of the startups that were being nurtured under the umbrella of Wesley Clover, the investment vehicle of Sir Terry Matthews. Simon was involved with Terry's investments there and had this intense passion for helping new entrepeneurs. (And starting in 2008 had a more permanent role with Wesley Clover.) He was fascinated by the communications business (both the telecom kind of "communications" as well as the marketing/PR kind) and by all the different ways we communicate.

When I was part of the large layoff that happened when Mitel purchased Inter-Tel in 2007, Simon helped with his vast network of contacts to try to find a place for me to land. While I ultimately wound up at Voxeo by virtue of some of the blogging I was doing, a couple of his leads were ones that I explored.

After that we stayed in touch over the years and increasingly found ourselves interacting more with each other through Facebook and social networks. One of his sons was doing something with security work at one point, and I'd shared some VoIP security resources I knew of. A few years back when my wife was dealing with breast cancer, a good friend of Simon's was battling it, too, and so we shared information - and shared with each other that intense frustration of being unable to do a whole lot to help someone we care about.

Along the way we had fun teasing each other about language and many other topics. Being a Brit with his very dry wit, he could always rise to the bait of commentary about the English language (versus "American") or other similar topics.

Simon was a gentleman and just a great guy in so many ways. I never knew his children but knew from his comments and posts that he was quite proud of them. He will be missed - and my thoughts and condolences are certainly with his family right now.

For those in the Ottawa region, or able to get there (and I am not able to do so), the obituary says a memorial service will be held tomorrow, April 17, 2014, at 2:30pm. An online guestbook is available for those who wish to leave messages for his family.

R.I.P., Simon. Thank you for all that you did.


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Mitel Rolls Out UC Apps for iPhone and iPad

Good to see that Mitel is joining the iOS application space with Unified Communications apps for the iPhone and iPad. These apps will work with Mitel's "Freedom" architecture to allow people to use their own iPhone or iPad device with the Mitel corporate phone system.

Per Mitel's news release, the app allows users to:

  • Search the corporate directory and click-to-dial from corporate contact list to place calls through the corporate network.
  • View missed, dialed, and received calls.
  • Access visual voicemail from your office extension and manage messages by preference rather than sequence.
  • Automatically update presence status and call routing preferences based on your location, or time of day.

Given enterprise users' desire to use their own devices, it is not surprising to see these type of apps coming out from a vendor like Mitel. It will be interesting to see how this helps Mitel in the marketplace.

Kudos to the Mitel team for creating the apps.